Ragondin Assistant runs entirely on your device, so most issues can be resolved locally. Here are answers to common questions and a way to reach us.
Have a question, found a bug, or need help with something? Send us an email and we'll get back to you.
fabien@ragondin.aiGemma 4 E2B requires about 3.1 GB (plus ~1 GB for the vision component) and Qwen 3.5 about 2.9 GB. You only need to download the model you want to use. You can switch or remove models at any time from the app settings.
Yes. After the initial model download, Ragondin Assistant works entirely offline. You can use it on a plane, in a tunnel, or anywhere without connectivity.
Web Search and page-reading are optional tools that are turned off by default. They only contact the network when you explicitly invoke them in a conversation — nothing leaves your device until you ask. With these tools off, the app behaves exactly as if it were fully offline.
Ragondin Assistant runs on iPhones with an A14 chip or later (iPhone 12+) and Android devices with at least 4 GB of RAM. Not every phone can run every model. The smallest model requires at least 4 GB of RAM, while larger models need more. The app will show you which models are compatible with your device.
During normal use, the app makes no network calls. The only exception is the optional Web Search and page-reading tools, which only contact the network when you explicitly turn them on. By default these tools are off, and there is no server, no account, and no telemetry. Your conversations exist only in your device's local storage. Read our full privacy policy for details.
Refunds are handled through the App Store or Google Play, according to their respective refund policies. We don't process payments directly.
Since everything is stored locally, uninstalling the app removes all data. There's no account to delete and no server-side data to request removal of.